Shipping Policies

We offer free UK shipping to all orders over £99 and for international orders over £150. For all other orders we offer a discounted flat rate shipping based on your geographical location and the size of your parcel. International shipping rates vary per destination. You can use the shipping estimator in your shopping cart to preview your shipping costs.

Where possible we always send items tracked and signed for, your tracking information will be supplied when the dispatch notice is sent.

Please allow 2-5 working days for order processing and dispatch of your order, and 5-7 working days for delivery, except for special/custom orders items when your dispatch time will be confirmed when your order is processed.

Cancellations

All our wallpaper is custom printed and in order to offer quick turn around times your order will begin processing your order immediately. We therefore allow you to cancel your order within 24 hours. If you need to alter your order please reach out to our team hello@mimiandbloom.com as soon as possible.

Please note: We are unable to offer a refund after 24 hours.

Returns

All wallpaper is made to order, so is non-refundable and non-exchangeable. However in the unlikely situation of a manufacturing fault or incorrect order, please get in touch so we can resolve the issue for you immediately.

To discuss a return or replacement, please get in touch by email at hello@mimiandbloom.com. Please do not return the item without confirming the return address and returns process with us in advance via email.

Refunds (if applicable)

In the event that your item is damaged or faulty, you may request a refund instead of a replacement. However, this is entirely up to our discretion whether we are able to offer a refund instead of a replacement and we may offer you a store credit in such cases.

Please note that orders paid via Clearpay are not eligible for refunds, but any returns will be processed as a store credit only.